Boston, MA

We’re always looking for great people

Think you have what it takes to be part of a local, fast-paced insurance agency?  Located in downtown Boston’s financial district, Ironside Insurance Group is looking for the best of the best to join us.

 

Current Openings:

Account Manager:

Job Description:

Within this role you will be a key point of contact for our policyholders.  This will include but not be limited to, answering phones and responding to e-mails to address customer questions & concerns.  You will also be supporting Ironside Insurance Group’s goal of providing our clients with appropriate levels of protection through an array of affordable insurance products.

As a Customer Service Representative, you will report to our office located in downtown Boston and perform a full range of consultative activities to ensure a positive customer experience.  
 

Core Responsibilities:

  • Provide exceptional customer service by promptly responding to inbound calls and e-mails.
  • Aid in customer retention via multiple methods of contact and annual insurance policy reviews.
  • Proactively identify and process policy transactions and explain any resulting customer impact. 
  • Assist with policy billing issues, including evaluating and making decisions regarding payment plan exceptions and any applicable fees, including initiating alternate payment arrangements.
  • Manage and utilize your time effectively to ensure the department meets required service levels for improved customer satisfaction results.  
  • Cross-selling additional insurance solutions as appropriate, as well as policy rewrites/remarkets.

Required Skills:

  • Associate’s degree in business-related field or minimum 2-year equivalent training/work experience.
  • Prior customer service experience is a must.
  • Prior personal lines (auto & home insurance) insurance experience with a basic knowledge of industry principles and products.
  • Comfortable with identifying opportunities, asking for and closing the sale of additional insurance products & services.
  • Excellent communication and interpersonal skills combined with the ability to work independently and as part of a team.
  • Acquire and maintain required insurance licenses.
  • Ability to both prioritize, as well as review, record and organize data from a variety of sources.

Preferred Skills:

  • Bachelor’s degree
  • Active P&C Insurance licensed
  • Commercial lines insurance knowledge and experience
  • Working familiarity of Agency Management Systems and MA Registry of Motor Vehicles System a plus.

Salary:

Experience-based competitive salary (plus commission/incentives) and benefits

 

Submit Your Resume

Sales Representative:

Job Description:

Within this role you will be the initial point of contact for our future policyholders.  New business development and forging relationships with professional networking partners will be your primary function.  You will also be supporting Ironside Insurance Group’s goal of providing our clients with appropriate levels of protection through an array of affordable insurance products.

As a Licensed Insurance Agent, you will report to our office located in downtown Boston and perform a full range of consultative activities to ensure a positive customer experience during the sales cycle.  
 

Core Responsibilities:

  • Generate leads and prospects through various channels
  • Make outbound calls & e-mails to prospective clients
  • Quote new business across all carriers 
    • Advise and educate prospects/clients on coverage, options and features
    • Input accurate information to ensure correct risk assessment and premium calculation
  • Field underwrite to ensure only binding appropriate types of risk for agency appetite
  • Cross-sell additional lines
  • Obtain referrals

Required Skills:

  • Associate’s degree in business-related field or minimum 2-year equivalent training/work experience.
  • Prior sales experience is a must.
  • Prior personal lines (auto & home insurance) insurance experience with a basic knowledge of industry principles and products.
  • Comfortable with identifying opportunities, asking for and closing the sale of additional insurance products & services.
  • Excellent communication and interpersonal skills combined with the ability to work independently and as part of a team.
  • Acquire and maintain required insurance licenses.
  • Ability to both prioritize, as well as review, record and organize data from a variety of sources.

Preferred Skills:

  • Bachelor’s degree
  • Active P&C Insurance licensed
  • Commercial lines insurance knowledge and experience
  • Working familiarity of Agency Management Systems and MA Registry of Motor Vehicles System a plus.

Salary:

Experience-based competitive salary (plus commission/incentives) and benefits

Submit Your Resume