Boston, MA
Ironside Insurance Group's Logo of an anchor in a blue square

We’re always looking for great people

We were named by The Insurance Journal as 2019’s “Best Agency to Work For.”  Do you think you have what it takes to be part of a local, fast-paced insurance agency?  Located in downtown Boston’s financial district, Ironside Insurance Group is looking for the best of the best to join us.

Insurance Journal's "Best Agencies to Work For- 2019" Gold Award icon

Current Openings:

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Personal Lines Account Manager

Job Description:

Within this role you will be a key point of contact for our policyholders. This will include but not be limited to, answering phones, and responding to e-mails to address customer questions & concerns. You will also be supporting Ironside Insurance Group’s goal of providing our clients with appropriate levels of protection through an array of available insurance products.

As a Personal Lines Account Representative, you will perform a full range of consultative activities to ensure a positive customer experience. This role is available as an in-office (Boston, MA) or fully remote, work from home position only for candidates living in the following states:

  • Massachusetts
  • Connecticut
  • Florida
  • New Hampshire
  • North Carolina
  • Pennsylvania
  • Rhode Island

Core Responsibilities:

  • Provide exceptional customer service by promptly responding to inbound calls and e-mails.
  • Aid in customer retention via multiple methods of contact and annual insurance policy reviews.
  • Proactively identify and process policy transactions and explain any resulting customer impact.
  • Assist with policy billing issues, including evaluating and making decisions regarding payment plan exceptions and any applicable fees, including initiating alternate payment arrangements.
  • Cross-sell additional insurance solutions as appropriate, as well as assist in policy rewrites/remarkets.
  • Process personal lines E&S policy renewals and collect payment for agency bill accounts.
  • Manage and utilize your time effectively to ensure the department meets required service levels for improved customer satisfaction results.

 Required Skills:

  • Associate degree in business-related field or minimum 2-year equivalent training/work experience.
  • Prior customer service experience is a must.
  • Prior personal lines (auto & home insurance) insurance experience with a basic knowledge of industry principles and products.
  • Active Property & Casualty Insurance licensed
  • Comfortable with identifying opportunities, asking for and closing the sale of additional insurance products & services.
  • Excellent communication and interpersonal skills combined with the ability to work independently and as part of a team.
  • Ability to both prioritize, as well as review, record and organize data from a variety of sources.
  • Background check upon job offer (if applicable) 

Preferred Skills:

  • Bachelor’s degree
  • While not required, a working familiarity of Agency Management Systems and MA Registry of Motor Vehicles System a plus.

Benefits Package:

At Ironside Insurance Group, we offer a competitive salary based on experience plus bonus opportunities. In addition, we offer a comprehensive benefits plan to include medical benefits, 401K with company matching as well as a generous paid time off plan, promoting a healthy work-life balance.

Submit Your Resume
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Commercial Lines Account Manager

Job Description:

Within this role you will be a key point of contact for our commercial insurance policyholders. This will include, but not be limited to, phone and e-mail correspondence to address customer questions & concerns. As well as quoting and binding new business policies, completing applications and working closely with our carriers & underwriters to assess risk and determine pricing. You will also be supporting Ironside Insurance Group’s goal of providing our clients with appropriate levels of protection through an array of affordable commercial insurance products.

Prior to coronavirus, this position is normally intended to be performed from our downtown Boston office but a remote, work-from-home opportunity is possible for the right individual.

 Core Responsibilities:

  • Assist prospects and clients with gathering information, completing applications and working closely with underwriters to determine appropriate policy solutions, pricing and product eligibility.
  • Provide exceptional customer service and follow-up by promptly responding to client calls and e-mails.
  • Aid in customer retention via multiple methods of contact and annual insurance policy reviews.
  • Proactively identify and process policy transactions and explain any resulting customer impact.
  • Assist with policy billing, including invoicing and tracking of agency billed payments.
  • Manage and utilize your time effectively to ensure the department meets required service levels for improved customer satisfaction results.
  • Cross-selling additional insurance solutions as appropriate.

Required Skills:

  • Associate’s degree in business-related field or minimum 2-year equivalent training/work experience
  • Prior customer service experience is a must.
  • Prior commercial lines insurance experience is required.
  • Excellent communication and interpersonal skills combined with the ability to work both independently and as part of a team.
  • Currently holds and maintains required insurance licenses.
  • Ability to both prioritize, as well as review, record and organize data from a variety of sources.

Preferred Skills:

  • Bachelor’s degree
  • Working familiarity of Agency Management Systems and MA Registry of Motor Vehicles System a plus.

Benefits Package:

At Ironside Insurance Group, we offer a competitive salary based on experience plus bonus opportunities. In addition, we offer a comprehensive benefits plan to include medical benefits, 401K with company matching as well as a generous paid time off plan, promoting a healthy work-life balance.

Submit Your Resume
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Sales Representative

Job Description:

Within this role you will be the initial point of contact for our future policyholders.  New business development and forging relationships with professional networking partners will be your primary function.  You will also be supporting Ironside Insurance Group’s goal of providing our clients with appropriate levels of protection through an array of affordable insurance products.

Prior to coronavirus, this position is normally intended to be performed from our downtown Boston office but a remote, work-from-home opportunity is possible for the right individual.
 

Core Responsibilities:

  • Generate leads and prospects through various channels
  • Make outbound calls & e-mails to prospective clients
  • Quote new business across all carriers 
    • Advise and educate prospects/clients on coverage, options and features
    • Input accurate information to ensure correct risk assessment and premium calculation
  • Field underwrite to ensure only binding appropriate types of risk for agency appetite
  • Cross-sell additional lines
  • Obtain referrals

Required Skills:

  • Associate’s degree in business-related field or minimum 2-year equivalent training/work experience.
  • Prior sales experience is a must.
  • Prior personal lines (auto & home insurance) insurance experience with a basic knowledge of industry principles and products.
  • Comfortable with identifying opportunities, asking for and closing the sale of additional insurance products & services.
  • Excellent communication and interpersonal skills combined with the ability to work independently and as part of a team.
  • Acquire and maintain required insurance licenses.
  • Ability to both prioritize, as well as review, record and organize data from a variety of sources.

Preferred Skills:

  • Bachelor’s degree
  • Active P&C Insurance licensed
  • Commercial lines insurance knowledge and experience
  • Working familiarity of Agency Management Systems and MA Registry of Motor Vehicles System a plus.

Benefits Package:

At Ironside Insurance Group, we offer a competitive salary based on experience plus bonus opportunities. In addition, we offer a comprehensive benefits plan to include medical benefits, 401K with company matching as well as a generous paid time off plan, promoting a healthy work-life balance.

Submit Your Resume